Privacy Policy

Last updated: 21 July 2026

Linewise ("we", "us") provides a guest experience platform for restaurants. This policy explains what data we handle, why, and the choices you have. It applies to our website, the Linewise dashboard, and WhatsApp interactions powered by Linewise.

Data we collect

• Guest data: when a guest joins a queue via WhatsApp, we process their WhatsApp phone number, name as shared by WhatsApp, party size, queue timestamps, and any rating or feedback they choose to submit.
• Restaurant data: account details of restaurant staff (name, email, phone), venue configuration (tables, capacity), and operational data generated by using the platform (queue events, seatings, wait times).
• Technical data: standard logs such as IP address, device/browser type, and usage events needed to run and secure the service.

How we use data

• To operate the queue: notifying guests, updating wait times, and managing seatings.
• To improve wait-time predictions and provide analytics to the restaurant you are visiting.
• To route post-visit feedback: positive ratings may be invited to leave a public Google review; other feedback is shared privately with the restaurant.
• To secure, maintain, and improve the service.

What we do not do

• We do not sell guest data.
• We do not use guest phone numbers for third-party marketing.
• We do not message guests outside the context of their restaurant visit and its follow-up.

Sharing

Guest queue data is visible to the restaurant the guest is visiting. Messaging is delivered through the WhatsApp Business Platform (Meta), which processes messages under its own terms. We use reputable cloud infrastructure providers to host the service. We may disclose data where required by law.

Retention

Operational queue data is retained to provide analytics and improve predictions for the restaurant. If you would like data about you deleted, contact us and we will action it within a reasonable period.

Security

Data is encrypted in transit (HTTPS/TLS). Access to restaurant dashboards is restricted to authorized accounts. QR codes rotate daily and expire automatically.

Your choices

• Guests can leave a queue at any time from within WhatsApp.
• You may request access to, correction of, or deletion of your personal data.

Contact

For any privacy question or request, contact getlinewise@gmail.com.

We may update this policy as the product evolves; material changes will be reflected on this page with a new "last updated" date.