Terms of Service
Last updated: 21 July 2026
These terms govern use of the Linewise platform — the website, the restaurant dashboard, and WhatsApp-powered guest interactions. By creating an account or using the service, you agree to them.
The service
Linewise provides queue management, guest communication, wait-time prediction, analytics, and related tools for restaurants. We may improve or change features over time.
Accounts
- You are responsible for the accuracy of your account details and for keeping access to your account secure.
- You must only use Linewise to communicate with guests in connection with their visit to your venue.
- You may not misuse the service — including sending spam, attempting to access other customers' data, or interfering with the platform's operation.
Pilot and billing
- New venues receive a free 30-day pilot with full product access. No payment details are required for the pilot.
- Paid plans are billed as published on our pricing page, monthly or annually. Prices may change with notice; changes apply from your next billing cycle.
- You can cancel at any time; access continues until the end of the paid period.
Guest messaging
Guest messaging is delivered via the WhatsApp Business Platform and is subject to WhatsApp's own terms. You agree not to use Linewise to send content that violates WhatsApp's policies or applicable law.
Data
Our handling of personal data is described in the Privacy Policy. As between the parties, your venue's operational data remains yours; you grant us the rights needed to operate and improve the service.
Availability and disclaimers
We work to keep Linewise reliable, but the service is provided "as is" without warranties of uninterrupted availability. Wait-time predictions are estimates, not guarantees.
Liability
To the maximum extent permitted by law, our aggregate liability arising out of the service is limited to the fees you paid to us in the three months preceding the claim.
Termination
You may stop using the service at any time. We may suspend or terminate accounts that breach these terms.
Contact
Questions about these terms: getlinewise@gmail.com.